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customer communication management Market
Customer Communication Management Market to 2027 - Global Analysis and Forecasts by Component (Software, Services); Enterprise Size (Large Enterprises, SMEs); Deployment Type (Cloud-Based, On-Premise); End-User (BFSI, Healthcare, IT and Telecom, Government and Utilities, Retail and E-Commerce, Others) and Geography
- Code: TIP00021121
- The Insight Partners
- Feb-2024
- Technology and Telecom
- 150 Pages
- Upcoming
Customer communications management is defined as the strategy to enhance the delivery, creation, storage, and retrieval of outbound communications, comprising those for new product introductions, marketing, claims correspondence & documentation, renewal notifications, and bill & payment notifications. These interactions may happen through an extensive range of media and output, such as, email, documents, SMS, and Web pages. Customer communication management solutions support these objectives, offering companies with an application to enhance outbound communications with their partners, distributors, regulatory bodies, and customers.
MARKET DYNAMICS
The major factor driving the growth of the customer communication management market is the increasing demand for the multifarious communication channels. However, the threat associated to the data security is anticipated to hamper the customer communication management market growth.
MARKET SCOPE
The "Global Customer Communication Management Market Analysis to 2027" is a specialized and in-depth study of the fifth wheel coupling industry with a special focus on the global market trend analysis. The report aims to provide an overview of customer communication management market with detailed market segmentation by component, enterprise size, deployment type, end-user, and geography. The global customer communication management market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading customer communication management market players and offers key trends and opportunities in the market.
MARKET SEGMENTATION
The global customer communication management market is segmented on the basis of component, enterprise size, deployment type, and end-user. Based on component, the market is segmented as software and services. Based on enterprise size, the customer communication management market is divided into large enterprises and SMEs. On basis of deployment type, the market is bifurcated into cloud-based and on-premise. Further, based on end-user the market is segmented as BFSI, healthcare, IT and telecom, government and utilities, retail and E-Commerce, and others.
REGIONAL FRAMEWORK
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global customer communication management market based on various segments. it also provides market size and forecast estimates from the year 2017 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The customer communication management market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.
The report analyzes factors affecting customer communication management market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period, i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for the customer communication management market for each region.
MARKET PLAYERS
The reports cover key developments in the customer communication management market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved the way for the expansion of business and customer base of market players. The market payers from customer communication management market are anticipated to lucrative growth opportunities in the future with the rising demand for fifth wheel coupling in the global market. Below mentioned is the list of few companies engaged in the customer communication management market.
The report also includes the profiles of key fifth wheel coupling companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components, and services offered, financial information of the last three years, key development in the past five years.
- Cincom Systems, Inc.
-Hewlett Packard Enterprise
-ISIS Papyrus Europe AG
-Kofax Inc.
-Newgen Software Technologies Limited
-OpenText Corporation
-Oracle Corporation
-Quadient (GMC Software AG)
-ShoutOUT Labs
-Whatfix
TABLE OF CONTENTS
1. INTRODUCTION1.1. SCOPE OF THE STUDY
1.2. PUBLISHERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Customer Communication Management Market - By Component
1.3.2 Customer Communication Management Market - By Enterprise Size
1.3.3 Customer Communication Management Market - By Deployment Type
1.3.4 Customer Communication Management Market - By End-User
1.3.5 Customer Communication Management Market - By Region
1.3.5.1 By Country
2. KEY TAKEAWAYS
3. RESEARCH METHODOLOGY
4. CUSTOMER COMMUNICATION MANAGEMENT MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PEST ANALYSIS
4.2.1 North America - Pest Analysis
4.2.2 Europe - Pest Analysis
4.2.3 Asia-Pacific - Pest Analysis
4.2.4 Middle East and Africa - Pest Analysis
4.2.5 South and Central America - Pest Analysis
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS
5. CUSTOMER COMMUNICATION MANAGEMENT MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS
6. CUSTOMER COMMUNICATION MANAGEMENT MARKET - GLOBAL MARKET ANALYSIS
6.1. CUSTOMER COMMUNICATION MANAGEMENT - GLOBAL MARKET OVERVIEW
6.2. CUSTOMER COMMUNICATION MANAGEMENT - GLOBAL MARKET AND FORECAST TO 2027
6.3. MARKET POSITIONING/MARKET SHARE
7. CUSTOMER COMMUNICATION MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2027 - COMPONENT
7.1. OVERVIEW
7.2. COMPONENT MARKET FORECASTS AND ANALYSIS
7.3. SOFTWARE
7.3.1. Overview
7.3.2. Software Market Forecast and Analysis
7.4. SERVICES
7.4.1. Overview
7.4.2. Services Market Forecast and Analysis
8. CUSTOMER COMMUNICATION MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2027 - ENTERPRISE SIZE
8.1. OVERVIEW
8.2. ENTERPRISE SIZE MARKET FORECASTS AND ANALYSIS
8.3. LARGE ENTERPRISES
8.3.1. Overview
8.3.2. Large Enterprises Market Forecast and Analysis
8.4. SMES
8.4.1. Overview
8.4.2. SMEs Market Forecast and Analysis
9. CUSTOMER COMMUNICATION MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2027 - DEPLOYMENT TYPE
9.1. OVERVIEW
9.2. DEPLOYMENT TYPE MARKET FORECASTS AND ANALYSIS
9.3. CLOUD-BASED
9.3.1. Overview
9.3.2. Cloud-Based Market Forecast and Analysis
9.4. ON-PREMISE
9.4.1. Overview
9.4.2. On-Premise Market Forecast and Analysis
10. CUSTOMER COMMUNICATION MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2027 - END-USER
10.1. OVERVIEW
10.2. END-USER MARKET FORECASTS AND ANALYSIS
10.3. BFSI
10.3.1. Overview
10.3.2. BFSI Market Forecast and Analysis
10.4. HEALTHCARE
10.4.1. Overview
10.4.2. Healthcare Market Forecast and Analysis
10.5. IT AND TELECOM
10.5.1. Overview
10.5.2. IT and Telecom Market Forecast and Analysis
10.6. GOVERNMENT AND UTILITIES
10.6.1. Overview
10.6.2. Government and Utilities Market Forecast and Analysis
10.7. RETAIL AND E-COMMERCE
10.7.1. Overview
10.7.2. Retail and E-Commerce Market Forecast and Analysis
10.8. OTHERS
10.8.1. Overview
10.8.2. Others Market Forecast and Analysis
11. CUSTOMER COMMUNICATION MANAGEMENT MARKET REVENUE AND FORECASTS TO 2027 - GEOGRAPHICAL ANALYSIS
11.1. NORTH AMERICA
11.1.1 North America Customer Communication Management Market Overview
11.1.2 North America Customer Communication Management Market Forecasts and Analysis
11.1.3 North America Customer Communication Management Market Forecasts and Analysis - By Component
11.1.4 North America Customer Communication Management Market Forecasts and Analysis - By Enterprise Size
11.1.5 North America Customer Communication Management Market Forecasts and Analysis - By Deployment Type
11.1.6 North America Customer Communication Management Market Forecasts and Analysis - By End-User
11.1.7 North America Customer Communication Management Market Forecasts and Analysis - By Countries
11.1.7.1 United States Customer Communication Management Market
11.1.7.1.1 United States Customer Communication Management Market by Component
11.1.7.1.2 United States Customer Communication Management Market by Enterprise Size
11.1.7.1.3 United States Customer Communication Management Market by Deployment Type
11.1.7.1.4 United States Customer Communication Management Market by End-User
11.1.7.2 Canada Customer Communication Management Market
11.1.7.2.1 Canada Customer Communication Management Market by Component
11.1.7.2.2 Canada Customer Communication Management Market by Enterprise Size
11.1.7.2.3 Canada Customer Communication Management Market by Deployment Type
11.1.7.2.4 Canada Customer Communication Management Market by End-User
11.1.7.3 Mexico Customer Communication Management Market
11.1.7.3.1 Mexico Customer Communication Management Market by Component
11.1.7.3.2 Mexico Customer Communication Management Market by Enterprise Size
11.1.7.3.3 Mexico Customer Communication Management Market by Deployment Type
11.1.7.3.4 Mexico Customer Communication Management Market by End-User
11.2. EUROPE
11.2.1 Europe Customer Communication Management Market Overview
11.2.2 Europe Customer Communication Management Market Forecasts and Analysis
11.2.3 Europe Customer Communication Management Market Forecasts and Analysis - By Component
11.2.4 Europe Customer Communication Management Market Forecasts and Analysis - By Enterprise Size
11.2.5 Europe Customer Communication Management Market Forecasts and Analysis - By Deployment Type
11.2.6 Europe Customer Communication Management Market Forecasts and Analysis - By End-User
11.2.7 Europe Customer Communication Management Market Forecasts and Analysis - By Countries
11.2.7.1 Germany Customer Communication Management Market
11.2.7.1.1 Germany Customer Communication Management Market by Component
11.2.7.1.2 Germany Customer Communication Management Market by Enterprise Size
11.2.7.1.3 Germany Customer Communication Management Market by Deployment Type
11.2.7.1.4 Germany Customer Communication Management Market by End-User
11.2.7.2 France Customer Communication Management Market
11.2.7.2.1 France Customer Communication Management Market by Component
11.2.7.2.2 France Customer Communication Management Market by Enterprise Size
11.2.7.2.3 France Customer Communication Management Market by Deployment Type
11.2.7.2.4 France Customer Communication Management Market by End-User
11.2.7.3 Italy Customer Communication Management Market
11.2.7.3.1 Italy Customer Communication Management Market by Component
11.2.7.3.2 Italy Customer Communication Management Market by Enterprise Size
11.2.7.3.3 Italy Customer Communication Management Market by Deployment Type
11.2.7.3.4 Italy Customer Communication Management Market by End-User
11.2.7.4 United Kingdom Customer Communication Management Market
11.2.7.4.1 United Kingdom Customer Communication Management Market by Component
11.2.7.4.2 United Kingdom Customer Communication Management Market by Enterprise Size
11.2.7.4.3 United Kingdom Customer Communication Management Market by Deployment Type
11.2.7.4.4 United Kingdom Customer Communication Management Market by End-User
11.2.7.5 Russia Customer Communication Management Market
11.2.7.5.1 Russia Customer Communication Management Market by Component
11.2.7.5.2 Russia Customer Communication Management Market by Enterprise Size
11.2.7.5.3 Russia Customer Communication Management Market by Deployment Type
11.2.7.5.4 Russia Customer Communication Management Market by End-User
11.2.7.6 Rest of Europe Customer Communication Management Market
11.2.7.6.1 Rest of Europe Customer Communication Management Market by Component
11.2.7.6.2 Rest of Europe Customer Communication Management Market by Enterprise Size
11.2.7.6.3 Rest of Europe Customer Communication Management Market by Deployment Type
11.2.7.6.4 Rest of Europe Customer Communication Management Market by End-User
11.3. ASIA-PACIFIC
11.3.1 Asia-Pacific Customer Communication Management Market Overview
11.3.2 Asia-Pacific Customer Communication Management Market Forecasts and Analysis
11.3.3 Asia-Pacific Customer Communication Management Market Forecasts and Analysis - By Component
11.3.4 Asia-Pacific Customer Communication Management Market Forecasts and Analysis - By Enterprise Size
11.3.5 Asia-Pacific Customer Communication Management Market Forecasts and Analysis - By Deployment Type
11.3.6 Asia-Pacific Customer Communication Management Market Forecasts and Analysis - By End-User
11.3.7 Asia-Pacific Customer Communication Management Market Forecasts and Analysis - By Countries
11.3.7.1 Australia Customer Communication Management Market
11.3.7.1.1 Australia Customer Communication Management Market by Component
11.3.7.1.2 Australia Customer Communication Management Market by Enterprise Size
11.3.7.1.3 Australia Customer Communication Management Market by Deployment Type
11.3.7.1.4 Australia Customer Communication Management Market by End-User
11.3.7.2 China Customer Communication Management Market
11.3.7.2.1 China Customer Communication Management Market by Component
11.3.7.2.2 China Customer Communication Management Market by Enterprise Size
11.3.7.2.3 China Customer Communication Management Market by Deployment Type
11.3.7.2.4 China Customer Communication Management Market by End-User
11.3.7.3 India Customer Communication Management Market
11.3.7.3.1 India Customer Communication Management Market by Component
11.3.7.3.2 India Customer Communication Management Market by Enterprise Size
11.3.7.3.3 India Customer Communication Management Market by Deployment Type
11.3.7.3.4 India Customer Communication Management Market by End-User
11.3.7.4 Japan Customer Communication Management Market
11.3.7.4.1 Japan Customer Communication Management Market by Component
11.3.7.4.2 Japan Customer Communication Management Market by Enterprise Size
11.3.7.4.3 Japan Customer Communication Management Market by Deployment Type
11.3.7.4.4 Japan Customer Communication Management Market by End-User
11.3.7.5 South Korea Customer Communication Management Market
11.3.7.5.1 South Korea Customer Communication Management Market by Component
11.3.7.5.2 South Korea Customer Communication Management Market by Enterprise Size
11.3.7.5.3 South Korea Customer Communication Management Market by Deployment Type
11.3.7.5.4 South Korea Customer Communication Management Market by End-User
11.3.7.6 Rest of Asia-Pacific Customer Communication Management Market
11.3.7.6.1 Rest of Asia-Pacific Customer Communication Management Market by Component
11.3.7.6.2 Rest of Asia-Pacific Customer Communication Management Market by Enterprise Size
11.3.7.6.3 Rest of Asia-Pacific Customer Communication Management Market by Deployment Type
11.3.7.6.4 Rest of Asia-Pacific Customer Communication Management Market by End-User
11.4. MIDDLE EAST AND AFRICA
11.4.1 Middle East and Africa Customer Communication Management Market Overview
11.4.2 Middle East and Africa Customer Communication Management Market Forecasts and Analysis
11.4.3 Middle East and Africa Customer Communication Management Market Forecasts and Analysis - By Component
11.4.4 Middle East and Africa Customer Communication Management Market Forecasts and Analysis - By Enterprise Size
11.4.5 Middle East and Africa Customer Communication Management Market Forecasts and Analysis - By Deployment Type
11.4.6 Middle East and Africa Customer Communication Management Market Forecasts and Analysis - By End-User
11.4.7 Middle East and Africa Customer Communication Management Market Forecasts and Analysis - By Countries
11.4.7.1 South Africa Customer Communication Management Market
11.4.7.1.1 South Africa Customer Communication Management Market by Component
11.4.7.1.2 South Africa Customer Communication Management Market by Enterprise Size
11.4.7.1.3 South Africa Customer Communication Management Market by Deployment Type
11.4.7.1.4 South Africa Customer Communication Management Market by End-User
11.4.7.2 Saudi Arabia Customer Communication Management Market
11.4.7.2.1 Saudi Arabia Customer Communication Management Market by Component
11.4.7.2.2 Saudi Arabia Customer Communication Management Market by Enterprise Size
11.4.7.2.3 Saudi Arabia Customer Communication Management Market by Deployment Type
11.4.7.2.4 Saudi Arabia Customer Communication Management Market by End-User
11.4.7.3 U.A.E Customer Communication Management Market
11.4.7.3.1 U.A.E Customer Communication Management Market by Component
11.4.7.3.2 U.A.E Customer Communication Management Market by Enterprise Size
11.4.7.3.3 U.A.E Customer Communication Management Market by Deployment Type
11.4.7.3.4 U.A.E Customer Communication Management Market by End-User
11.4.7.4 Rest of Middle East and Africa Customer Communication Management Market
11.4.7.4.1 Rest of Middle East and Africa Customer Communication Management Market by Component
11.4.7.4.2 Rest of Middle East and Africa Customer Communication Management Market by Enterprise Size
11.4.7.4.3 Rest of Middle East and Africa Customer Communication Management Market by Deployment Type
11.4.7.4.4 Rest of Middle East and Africa Customer Communication Management Market by End-User
11.5. SOUTH AND CENTRAL AMERICA
11.5.1 South and Central America Customer Communication Management Market Overview
11.5.2 South and Central America Customer Communication Management Market Forecasts and Analysis
11.5.3 South and Central America Customer Communication Management Market Forecasts and Analysis - By Component
11.5.4 South and Central America Customer Communication Management Market Forecasts and Analysis - By Enterprise Size
11.5.5 South and Central America Customer Communication Management Market Forecasts and Analysis - By Deployment Type
11.5.6 South and Central America Customer Communication Management Market Forecasts and Analysis - By End-User
11.5.7 South and Central America Customer Communication Management Market Forecasts and Analysis - By Countries
11.5.7.1 Brazil Customer Communication Management Market
11.5.7.1.1 Brazil Customer Communication Management Market by Component
11.5.7.1.2 Brazil Customer Communication Management Market by Enterprise Size
11.5.7.1.3 Brazil Customer Communication Management Market by Deployment Type
11.5.7.1.4 Brazil Customer Communication Management Market by End-User
11.5.7.2 Argentina Customer Communication Management Market
11.5.7.2.1 Argentina Customer Communication Management Market by Component
11.5.7.2.2 Argentina Customer Communication Management Market by Enterprise Size
11.5.7.2.3 Argentina Customer Communication Management Market by Deployment Type
11.5.7.2.4 Argentina Customer Communication Management Market by End-User
11.5.7.3 Rest of South and Central America Customer Communication Management Market
11.5.7.3.1 Rest of South and Central America Customer Communication Management Market by Component
11.5.7.3.2 Rest of South and Central America Customer Communication Management Market by Enterprise Size
11.5.7.3.3 Rest of South and Central America Customer Communication Management Market by Deployment Type
11.5.7.3.4 Rest of South and Central America Customer Communication Management Market by End-User
12. INDUSTRY LANDSCAPE
12.1. MERGERS AND ACQUISITIONS
12.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
12.3. NEW PRODUCT LAUNCHES
12.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS
13. CUSTOMER COMMUNICATION MANAGEMENT MARKET, KEY COMPANY PROFILES
13.1. CINCOM SYSTEMS, INC.
13.1.1. Key Facts
13.1.2. Business Description
13.1.3. Products and Services
13.1.4. Financial Overview
13.1.5. SWOT Analysis
13.1.6. Key Developments
13.2. HEWLETT PACKARD ENTERPRISE
13.2.1. Key Facts
13.2.2. Business Description
13.2.3. Products and Services
13.2.4. Financial Overview
13.2.5. SWOT Analysis
13.2.6. Key Developments
13.3. ISIS PAPYRUS EUROPE AG
13.3.1. Key Facts
13.3.2. Business Description
13.3.3. Products and Services
13.3.4. Financial Overview
13.3.5. SWOT Analysis
13.3.6. Key Developments
13.4. KOFAX INC.
13.4.1. Key Facts
13.4.2. Business Description
13.4.3. Products and Services
13.4.4. Financial Overview
13.4.5. SWOT Analysis
13.4.6. Key Developments
13.5. NEWGEN SOFTWARE TECHNOLOGIES LIMITED
13.5.1. Key Facts
13.5.2. Business Description
13.5.3. Products and Services
13.5.4. Financial Overview
13.5.5. SWOT Analysis
13.5.6. Key Developments
13.6. OPENTEXT CORPORATION
13.6.1. Key Facts
13.6.2. Business Description
13.6.3. Products and Services
13.6.4. Financial Overview
13.6.5. SWOT Analysis
13.6.6. Key Developments
13.7. ORACLE CORPORATION
13.7.1. Key Facts
13.7.2. Business Description
13.7.3. Products and Services
13.7.4. Financial Overview
13.7.5. SWOT Analysis
13.7.6. Key Developments
13.8. QUADIENT (GMC SOFTWARE AG)
13.8.1. Key Facts
13.8.2. Business Description
13.8.3. Products and Services
13.8.4. Financial Overview
13.8.5. SWOT Analysis
13.8.6. Key Developments
13.9. SHOUTOUT LABS
13.9.1. Key Facts
13.9.2. Business Description
13.9.3. Products and Services
13.9.4. Financial Overview
13.9.5. SWOT Analysis
13.9.6. Key Developments
13.10. WHATFIX
13.10.1. Key Facts
13.10.2. Business Description
13.10.3. Products and Services
13.10.4. Financial Overview
13.10.5. SWOT Analysis
13.10.6. Key Developments
14. APPENDIX
14.1. ABOUT PUBLISHERS
14.2. GLOSSARY OF TERMS
LIST OF TABLES
LIST OF FIGURES
The List of Companies
1. Cincom Systems, Inc.
2. Hewlett Packard Enterprise
3. ISIS Papyrus Europe AG
4. Kofax Inc.
5. Newgen Software Technologies Limited
6. OpenText Corporation
7. Oracle Corporation
8. Quadient (GMC Software AG)
9. ShoutOUT Labs
10. Whatfix
1. Cincom Systems, Inc.
2. Hewlett Packard Enterprise
3. ISIS Papyrus Europe AG
4. Kofax Inc.
5. Newgen Software Technologies Limited
6. OpenText Corporation
7. Oracle Corporation
8. Quadient (GMC Software AG)
9. ShoutOUT Labs
10. Whatfix