The customer experience management market size is projected to grow from US$ 11,555.18 million in 2022 to US$ 29,780.95 million by 2028; the customer experience management market share is expected to grow at a CAGR of 17.1% from 2022 to 2028.
The rise of e-commerce and digital banking has led to a shift in customer behavior towards digital channels. This has prompted many retailers to transition from physical stores to online platforms, resulting in global electronic retail sales surpassing US$ 4.5 trillion, with over 2 billion people purchasing products and services online in 2020, according to Statista. To enhance customer experience, retailers are using AI-enabled virtual rehearsal rooms, chatbots, and surveillance to monitor and analyze customer behavior across multiple channels such as social media, mobile apps, and websites. Social media channels like Facebook, Instagram, YouTube, Twitter, and Pinterest have become crucial in driving brand awareness, marketing, and direct purchases, with some retailers simplifying the purchasing process by setting up social media shops. The customer experience management market is benefitting from such changes in consumer behavior as solutions are being developed to help retailers reduce churn, increase lifetime value, and retain customers. In the healthcare sector, the digitization of healthcare through e-health applications, telemedicine, smart health devices, and wearable devices has led to a shift in customer expectations for 24/7 service and immediate response, prompting companies to adopt different digital strategies to improve the customer experience. These factors are driving the growth of the market.
The rise of e-commerce and digital banking has led to a shift in customer behavior towards digital channels. This has prompted many retailers to transition from physical stores to online platforms, resulting in global electronic retail sales surpassing US$ 4.5 trillion, with over 2 billion people purchasing products and services online in 2020, according to Statista. To enhance customer experience, retailers are using AI-enabled virtual rehearsal rooms, chatbots, and surveillance to monitor and analyze customer behavior across multiple channels such as social media, mobile apps, and websites. Social media channels like Facebook, Instagram, YouTube, Twitter, and Pinterest have become crucial in driving brand awareness, marketing, and direct purchases. Some retailers simplify the purchasing process by setting up social media shops. The customer experience management market is benefitting from such changes in consumer behavior as solutions are being developed to help retailers reduce churn, increase lifetime value, and retain customers. In the healthcare sector, the digitization of healthcare through e-health applications, telemedicine, smart health devices, and wearable devices has led to a shift in customer expectations for 24/7 service and immediate response, prompting companies to adopt different digital strategies to improve the customer experience. These factors are driving the growth of the market.
The customer experience management (CEM) market in South America (SAM) is important due to several developing countries' presence in the region. Before the COVID-19 pandemic, the market was already experiencing growth due to factors such as the increasing adoption of cloud-based technologies and a strong emphasis on delivering excellent customer experiences. However, the pandemic significantly impacted the region, with Brazil in particular facing unprecedented health, social, and economic challenges resulting in a decline of 4.1% in GDP in 2020. Despite this setback, the pandemic also led to a rise in internet usage and an increased need for good customer experiences to attract and retain customers. As such, the adoption of CEM solutions has been boosted. Although the pandemic initially slowed down the adoption of CEM software in South America, 2021 has been a recovery year, which is expected to lead to growth prospects for the CEM market in the region.
The market for customer experience management is classified into various segments based on components, deployment mode, organization size, touchpoint, industry vertical, and geography. In terms of components, the market is divided into two categories: solutions and services. Regarding deployment mode, the market is classified into cloud-based and on-premise options. The market is also categorized based on organization size, including large enterprises and small and medium-sized enterprises (SMEs). The touchpoint segment includes call centers, websites, mobile applications, email, social media, and other channels. The industry vertical segment includes IT & telecom, BFSI, energy & utilities, government, retail, manufacturing, and others. The market is further segmented into five regions: North America, Europe, Asia Pacific, the Middle East & Africa, and South America.
The market size of the customer experience management industry has been determined through a combination of primary and secondary research. Secondary research, which involved internal and external sources, was extensively carried out to gather qualitative and quantitative information related to the market. This approach aimed to provide an overview and forecast for the customer experience management market across all segments. Additionally, several primary interviews were conducted with industry experts, including VPs, business development managers, market intelligence managers, national sales managers, external consultants, research analysts, key opinion leaders, and valuation experts, who provided valuable insights and validated the gathered data.
TABLE OF CONTENTS
1. Introduction
1.1 Study Scope
1.2 Research Report Guidance
1.3 Market Segmentation
1.3.1 Global Customer Experience Management Market - By Component
1.3.2 Global Customer Experience Management Market - By Deployment Mode
1.3.3 Global Customer Experience Management Market - By Organization Size
1.3.4 Global Customer Experience Management Market - By Touchpoint
1.3.5 Global Customer Experience Management Market - By Industry Vertical
1.3.6 Global Customer Experience Management Market - By Geography
2. Key Takeaways
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. Customer Experience Management - Market Landscape
4.1 Market Overview
4.2 PEST Analysis
4.2.1 North America
4.2.2 Europe
4.2.3 APAC
4.2.4 MEA
4.2.5 SAM
4.3 Ecosystem Analysis
4.4 Expert Opinions
5. Customer Experience Management Market - Market Dynamics
5.1 Key Market Drivers
5.1.1 Growing Adoption of Artificial Intelligence
5.1.2 Growing E-Commerce Industries Globally
5.2 Key Market Restraints
5.2.1 Concerns Regarding Data Breaching and Security
5.3 Key Market Opportunities
5.3.1 Innovation in Omni Channel Shopping
5.4 Future Trends
5.4.1 Incorporation of New Business Models
5.5 Impact Analysis of Drivers and Restraints
6. Customer Experience Management Market - Global Market Analysis
6.1 Overview
6.2 Global Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
6.3 Market Positioning - Top Five Players
7. Customer Experience Management Market Analysis - By Component
7.1 Overview
7.2 Customer Experience Management Market Breakdown, by Component, 2021 & 2028
7.3 Solution
7.3.1 Overview
7.3.2 Solution Market Revenue and Forecast to 2028 (US$ Million)
7.4 Service
7.4.1 Overview
7.4.2 Service Market Revenue and Forecast to 2028 (US$ Million)
8. Customer Experience Management Market Analysis - By Deployment Mode
8.1 Overview
8.2 Customer Experience Management Market Breakdown, by Deployment Mode, 2021 & 2028
8.3 On Premise
8.3.1 Overview
8.3.2 On Premise Market Revenue and Forecast to 2028 (US$ Million)
8.4 Cloud based
8.4.1 Overview
8.4.2 Cloud based Market Revenue and Forecast to 2028 (US$ Million)
9. Customer Experience Management Market Analysis - By Organization Size
9.1 Overview
9.2 Customer Experience Management Market Breakdown, by Organization Size, 2021 & 2028
9.3 Small and Medium Enterprises
9.3.1 Overview
9.3.2 Small and Medium Enterprises Market Revenue and Forecast to 2028 (US$ Million)
9.4 Large Enterprises
9.4.1 Overview
9.4.2 Large Enterprises Market Revenue and Forecast to 2028 (US$ Million)
10. Customer Experience Management Market Analysis - By Touchpoint
10.1 Overview
10.2 Customer Experience Management Market Breakdown, By Touchpoint, 2021 & 2028
10.3 Call Center
10.3.1 Overview
10.3.2 Call Center Market Revenue and Forecast to 2028 (US$ Million)
10.4 Website
10.4.1 Overview
10.4.2 Website Market Revenue and Forecast to 2028 (US$ Million)
10.5 Mobile application
10.5.1 Overview
10.5.2 Mobile application Market Revenue and Forecast to 2028 (US$ Million)
10.6 Email
10.6.1 Overview
10.6.2 Email Market Revenue and Forecast to 2028 (US$ Million)
10.7 Social Media
10.7.1 Overview
10.7.2 Social Media Market Revenue and Forecast to 2028 (US$ Million)
10.8 Others
10.8.1 Overview
10.8.2 Others Market Revenue and Forecast to 2028 (US$ Million)
11. Customer Experience Management Market Analysis - By Industry Vertical
11.1 Overview
11.2 Customer Experience Management Market Breakdown, By Industry Vertical, 2021 & 2028
11.3 IT and Telecom
11.3.1 Overview
11.3.2 IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)
11.4 BFSI
11.4.1 Overview
11.4.2 BFSI Market Revenue and Forecast to 2028 (US$ Million)
11.5 Retail
11.5.1 Overview
11.5.2 Retail Market Revenue and Forecast to 2028 (US$ Million)
11.6 Energy and Utilities
11.6.1 Overview
11.6.2 Energy and Utilities Market Revenue and Forecast to 2028 (US$ Million)
11.7 Government
11.7.1 Overview
11.7.2 Government Market Revenue and Forecast to 2028 (US$ Million)
11.8 Manufacturing
11.8.1 Overview
11.8.2 Manufacturing Market Revenue and Forecast to 2028 (US$ Million)
11.9 Others
11.9.1 Overview
11.9.2 Others Market Revenue and Forecast to 2028 (US$ Million)
12. Customer Experience Management Market - Geographic Analysis
12.1 Overview
12.2 North America: Customer Experience Management Market
12.2.1 Overview
12.2.2 North America: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
12.2.3 North America: Customer Experience Management Market Revenue and Forecast, by Component
12.2.4 North America: Customer Experience Management Market Revenue and Forecast, by Deployment Mode
12.2.5 North America: Customer Experience Management Market Revenue and Forecast, by Organization Size
12.2.6 North America: Customer Experience Management Market Revenue and Forecast, by Touchpoint
12.2.7 North America: Customer Experience Management Market, by Industry Vertical
12.2.8 North America: Customer Experience Management Market Revenue and Forecast, by Country (2021 and 2028)
12.2.8.1 US: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
12.2.8.1.1 US Customer Experience Management Market Breakdown, By Component
12.2.8.1.2 US Customer Experience Management Market Breakdown, By Deployment Mode
12.2.8.1.3 US Customer Experience Management Market Breakdown, By Organization Size
12.2.8.1.4 US Customer Experience Management Market Breakdown, By Touchpoint
12.2.8.1.5 US Customer Experience Management Market Breakdown, By Industry Vertical
12.2.8.2 Canada: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
12.2.8.2.1 Canada Customer Experience Management Market Breakdown, By Component
12.2.8.2.2 Canada Customer Experience Management Market Breakdown, By Deployment Mode
12.2.8.2.3 Canada Customer Experience Management Market Breakdown, By Organization Size
12.2.8.2.4 Canada Customer Experience Management Market Breakdown, By Touchpoint
12.2.8.2.5 Canada Customer Experience Management Market Breakdown, By Industry Vertical
12.2.8.3 Mexico: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
12.2.8.3.1 Mexico Customer Experience Management Market Breakdown, By Component
12.2.8.3.2 Mexico Customer Experience Management Market Breakdown, By Deployment Mode
12.2.8.3.3 Mexico Customer Experience Management Market Breakdown, By Organization Size
12.2.8.3.4 Mexico Customer Experience Management Market Breakdown, By Touchpoint
12.2.8.3.5 Mexico Customer Experience Management Market Breakdown, By Industry Vertical
12.3 Europe: Customer Experience Management Market
12.3.1 Overview
12.3.2 Europe Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
12.3.3 Europe: Customer Experience Management Market Revenue and Forecast, by Component
12.3.4 Europe: Customer Experience Management Market Revenue and Forecast, by Deployment Mode
12.3.5 Europe: Customer Experience Management Market Revenue and Forecast, by Organization Size
12.3.6 Europe: Customer Experience Management Market Revenue and Forecast, by Touchpoint
12.3.7 Europe: Customer Experience Management Market, by Industry Vertical
12.3.8 Europe Customer Experience Management Market Breakdown, By Key Country
12.3.8.1 Germany Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
12.3.8.1.1 Germany Customer Experience Management Market Breakdown, By Component
12.3.8.1.2 Germany Customer Experience Management Market Breakdown, By Deployment Mode
12.3.8.1.3 Germany Customer Experience Management Market Breakdown, By Organization Size
12.3.8.1.4 Germany Customer Experience Management Market Breakdown, By Touchpoint
12.3.8.1.5 Germany Customer Experience Management Market Breakdown, By Industry Vertical
12.3.8.2 France Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
12.3.8.2.1 France Customer Experience Management Market Breakdown, By Component
12.3.8.2.2 France Customer Experience Management Market Breakdown, By Deployment Mode
12.3.8.2.3 France Customer Experience Management Market Breakdown, By Organization Size
12.3.8.2.4 France Customer Experience Management Market Breakdown, By Touchpoint
12.3.8.2.5 France Customer Experience Management Market Breakdown, By Industry Vertical
12.3.8.3 Italy Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
12.3.8.3.1 Italy Customer Experience Management Market Breakdown, By Component
12.3.8.3.2 Italy Customer Experience Management Market Breakdown, By Deployment Mode
12.3.8.3.3 Italy Customer Experience Management Market Breakdown, By Organization Size
12.3.8.3.4 Italy Customer Experience Management Market Breakdown, By Touchpoint
12.3.8.3.5 Italy Customer Experience Management Market Breakdown, By Industry Vertical
12.3.8.4 UK Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
12.3.8.4.1 UK Customer Experience Management Market Breakdown, By Component
12.3.8.4.2 UK Customer Experience Management Market Breakdown, By Deployment Mode
12.3.8.4.3 UK Customer Experience Management Market Breakdown, By Organization Size
12.3.8.4.4 UK Customer Experience Management Market Breakdown, By Touchpoint
12.3.8.4.5 UK Customer Experience Management Market Breakdown, By Industry Vertical
12.3.8.5 Russia Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
12.3.8.5.1 Russia Customer Experience Management Market Breakdown, By Component
12.3.8.5.2 Russia Customer Experience Management Market Breakdown, By Deployment Mode
12.3.8.5.3 Russia Customer Experience Management Market Breakdown, By Organization Size
12.3.8.5.4 Russia Customer Experience Management Market Breakdown, By Touchpoint
12.3.8.5.5 Russia Customer Experience Management Market Breakdown, By Industry Vertical
12.3.8.6 Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
12.3.8.6.1 Rest of Europe Customer Experience Management Market Breakdown, By Component
12.3.8.6.2 Rest of Europe Customer Experience Management Market Breakdown, By Deployment Mode
12.3.8.6.3 Rest of Europe Customer Experience Management Market Breakdown, By Organization Size
12.3.8.6.4 Rest of Europe Customer Experience Management Market Breakdown, By Touchpoint
12.3.8.6.5 Rest of Europe Customer Experience Management Market Breakdown, By Industry Vertical
12.4 APAC: Customer Experience Management Market
12.4.1 Overview
12.4.2 APAC: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
12.4.3 APAC: Customer Experience Management Market Revenue and Forecast, by Component
12.4.4 APAC: Customer Experience Management Market Revenue and Forecast, by Deployment Mode
12.4.5 APAC: Customer Experience Management Market Revenue and Forecast, by Organization Size
12.4.6 APAC: Customer Experience Management Market Revenue and Forecast, by Touchpoint
12.4.7 APAC: Customer Experience Management Market, by Industry Vertical
12.4.8 APAC: Customer Experience Management Market, by Key Country
12.4.8.1 Australia: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
12.4.8.1.1 Australia Customer Experience Management Market Breakdown, By Component
12.4.8.1.2 Australia Customer Experience Management Market Breakdown, By Deployment Mode
12.4.8.1.3 Australia Customer Experience Management Market Breakdown, By Organization Size
12.4.8.1.4 Australia Customer Experience Management Market Breakdown, By Touchpoint
12.4.8.1.5 Australia Customer Experience Management Market Breakdown, By Industry Vertical
12.4.8.2 China: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
12.4.8.2.1 China Customer Experience Management Market Breakdown, By Component
12.4.8.2.2 China Customer Experience Management Market Breakdown, By Deployment Mode
12.4.8.2.3 China Customer Experience Management Market Breakdown, By Organization Size
12.4.8.2.4 China Customer Experience Management Market Breakdown, By Touchpoint
12.4.8.2.5 China Customer Experience Management Market Breakdown, By Industry Vertical
12.4.8.3 India: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
12.4.8.3.1 India Customer Experience Management Market Breakdown, By Component
12.4.8.3.2 India Customer Experience Management Market Breakdown, By Deployment Mode
12.4.8.3.3 India Customer Experience Management Market Breakdown, By Organization Size
12.4.8.3.4 India Customer Experience Management Market Breakdown, By Touchpoint
12.4.8.3.5 India Customer Experience Management Market Breakdown, By Industry Vertical
12.4.8.4 Japan: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
12.4.8.4.1 Japan Customer Experience Management Market Breakdown, By Component
12.4.8.4.2 Japan Customer Experience Management Market Breakdown, By Deployment Mode
12.4.8.4.3 Japan Customer Experience Management Market Breakdown, By Organization Size
12.4.8.4.4 Japan Customer Experience Management Market Breakdown, By Touchpoint
12.4.8.4.5 Japan Customer Experience Management Market Breakdown, By Industry Vertical
12.4.8.5 South Korea: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
12.4.8.5.1 South Korea Customer Experience Management Market Breakdown, By Component
12.4.8.5.2 South Korea Customer Experience Management Market Breakdown, By Deployment Mode
12.4.8.5.3 South Korea Customer Experience Management Market Breakdown, By Organization Size
12.4.8.5.4 South Korea Customer Experience Management Market Breakdown, By Touchpoint
12.4.8.5.5 South Korea Customer Experience Management Market Breakdown, By Industry Vertical
12.4.8.6 Rest of APAC: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
12.4.8.6.1 Rest of APAC Customer Experience Management Market Breakdown, By Component
12.4.8.6.2 Rest of APAC Customer Experience Management Market Breakdown, By Deployment Mode
12.4.8.6.3 Rest of APAC Customer Experience Management Market Breakdown, By Organization Size
12.4.8.6.4 Rest of APAC Customer Experience Management Market Breakdown, By Touchpoint
12.4.8.6.5 Rest of APAC Customer Experience Management Market Breakdown, By Industry Vertical
12.5 MEA: Customer Experience Management Market
12.5.1 Overview
12.5.2 MEA: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
12.5.3 Middle East and Africa: Customer Experience Management Market Revenue and Forecast, by Component
12.5.4 Middle East and Africa: Customer Experience Management Market Revenue and Forecast, by Deployment Mode
12.5.5 Middle East and Africa: Customer Experience Management Market Revenue and Forecast, by Organization Size
12.5.6 Middle East and Africa: Customer Experience Management Market Revenue and Forecast, by Touchpoint
12.5.7 Middle East and Africa: Customer Experience Management Market, by Industry Vertical
12.5.8 MEA: Customer Experience Management Market Revenue and Forecast, by Country
12.5.8.1 South Africa: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
12.5.8.1.1 South Africa Customer Experience Management Market Breakdown, By Component
12.5.8.1.2 South Africa Customer Experience Management Market Breakdown, By Deployment Mode
12.5.8.1.3 South Africa Customer Experience Management Market Breakdown, By Organization Size
12.5.8.1.4 South Africa Customer Experience Management Market Breakdown, By Touchpoint
12.5.8.1.5 South Africa Customer Experience Management Market Breakdown, By Industry Vertical
12.5.8.2 Saudi Arabia: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
12.5.8.2.1 Saudi Arabia Customer Experience Management Market Breakdown, By Component
12.5.8.2.2 Saudi Arabia Customer Experience Management Market Breakdown, By Deployment Mode
12.5.8.2.3 Saudi Arabia Customer Experience Management Market Breakdown, By Organization Size
12.5.8.2.4 Saudi Arabia Customer Experience Management Market Breakdown, By Touchpoint
12.5.8.2.5 Saudi Arabia Customer Experience Management Market Breakdown, By Industry Vertical
12.5.8.3 UAE: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
12.5.8.3.1 UAE Customer Experience Management Market Breakdown, By Component
12.5.8.3.2 UAE Customer Experience Management Market Breakdown, By Deployment Mode
12.5.8.3.3 UAE Customer Experience Management Market Breakdown, By Organization Size
12.5.8.3.4 UAE Customer Experience Management Market Breakdown, By Touchpoint
12.5.8.3.5 UAE Customer Experience Management Market Breakdown, By Industry Vertical
12.5.8.4 Rest of MEA: Customer Experience Management Market, Revenue and Forecast to 2028 (US$ Million)
12.5.8.4.1 Rest of MEA Customer Experience Management Market Breakdown, By Component
12.5.8.4.2 Rest of MEA Customer Experience Management Market Breakdown, By Deployment Mode
12.5.8.4.3 Rest of MEA Customer Experience Management Market Breakdown, By Organization Size
12.5.8.4.4 Rest of MEA Customer Experience Management Market Breakdown, By Touchpoint
12.5.8.4.5 Rest of MEA Customer Experience Management Market Breakdown, By Industry Vertical
12.6 SAM: Customer Experience Management Market
12.6.1 Overview
12.6.2 SAM: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
12.6.3 SAM: Customer Experience Management Market Revenue and Forecast, by Component
12.6.4 SAM: Customer Experience Management Market Revenue and Forecast, by Deployment Mode
12.6.5 SAM: Customer Experience Management Market Revenue and Forecast, by Organization Size
12.6.6 SAM: Customer Experience Management Market Revenue and Forecast, by Touchpoint
12.6.7 SAM: Customer Experience Management Market, by Industry Vertical
12.6.8 SAM: Customer Experience Management Market Revenue and Forecast, by Country
12.6.8.1 Brazil: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
12.6.8.1.1 Brazil Customer Experience Management Market Breakdown, By Component
12.6.8.1.2 Brazil Customer Experience Management Market Breakdown, By Deployment Mode
12.6.8.1.3 Brazil Customer Experience Management Market Breakdown, By Organization Size
12.6.8.1.4 Brazil Customer Experience Management Market Breakdown, By Touchpoint
12.6.8.1.5 Brazil Customer Experience Management Market Breakdown, By Industry Vertical
12.6.8.2 Argentina: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
12.6.8.2.1 Argentina Customer Experience Management Market Breakdown, By Component
12.6.8.2.2 Argentina Customer Experience Management Market Breakdown, By Deployment Mode
12.6.8.2.3 Argentina Customer Experience Management Market Breakdown, By Organization Size
12.6.8.2.4 Argentina Customer Experience Management Market Breakdown, By Touchpoint
12.6.8.2.5 Argentina Customer Experience Management Market Breakdown, By Industry Vertical
12.6.8.3 Rest of SAM: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
12.6.8.3.1 Rest of SAM Customer Experience Management Market Breakdown, By Component
12.6.8.3.2 Rest of SAM Customer Experience Management Market Breakdown, By Deployment Mode
12.6.8.3.3 Rest of SAM Customer Experience Management Market Breakdown, By Organization Size
12.6.8.3.4 Rest of SAM Customer Experience Management Market Breakdown, By Touchpoint
12.6.8.3.5 Rest of SAM Customer Experience Management Market Breakdown, By Industry Vertical
13. Customer Experience Management Market- COVID-19 Impact Analysis
13.1 Overview
13.2 North America
13.3 Europe
13.4 Asia-Pacific
13.5 Middle East and Africa
13.6 South America
14. Industry Landscape
14.1 Market Initiative
14.2 Merger and Acquisition
14.3 New Development
15. Company Profiles
15.1 Adobe
15.1.1 Key Facts
15.1.2 Business Description
15.1.3 Products and Services
15.1.4 Financial Overview
15.1.5 SWOT Analysis
15.1.6 Key Developments
15.2 Avaya Inc.
15.2.1 Key Facts
15.2.2 Business Description
15.2.3 Products and Services
15.2.4 Financial Overview
15.2.5 SWOT Analysis
15.2.6 Key Developments
15.3 IBM Corporation
15.3.1 Key Facts
15.3.2 Business Description
15.3.3 Products and Services
15.3.4 Financial Overview
15.3.5 SWOT Analysis
15.3.6 Key Developments
15.4 NICE Ltd.
15.4.1 Key Facts
15.4.2 Business Description
15.4.3 Products and Services
15.4.4 Financial Overview
15.4.5 SWOT Analysis
15.4.6 Key Developments
15.5 Oracle Corporation
15.5.1 Key Facts
15.5.2 Business Description
15.5.3 Products and Services
15.5.4 Financial Overview
15.5.5 SWOT Analysis
15.5.6 Key Developments
15.6 SAP SE
15.6.1 Key Facts
15.6.2 Business Description
15.6.3 Products and Services
15.6.4 Financial Overview
15.6.5 SWOT Analysis
15.6.6 Key Developments
15.7 Verint Systems, Inc.
15.7.1 Key Facts
15.7.2 Business Description
15.7.3 Products and Services
15.7.4 Financial Overview
15.7.5 SWOT Analysis
15.7.6 Key Developments
15.8 Zendesk
15.8.1 Key Facts
15.8.2 Business Description
15.8.3 Products and Services
15.8.4 Financial Overview
15.8.5 SWOT Analysis
15.8.6 Key Developments
15.9 SAS Institute Inc.
15.9.1 Key Facts
15.9.2 Business Description
15.9.3 Products and Services
15.9.4 Financial Overview
15.9.5 SWOT Analysis
15.9.6 Key Developments
15.10 Salesforce.com, inc.
15.10.1 Key Facts
15.10.2 Business Description
15.10.3 Products and Services
15.10.4 Financial Overview
15.10.5 SWOT Analysis
15.10.6 Key Developments
16. Appendix
16.1 About
16.2 Glossary of Terms
LIST OF TABLES
Table 1. Global Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
Table 2. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 3. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 4. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 5. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 6. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 7. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
Table 8. US Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 9. US Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 10. US Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 11. US Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 12. US Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 13. Canada Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 14. Canada Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 15. Canada Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 16. Canada Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 17. Canada Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 18. Mexico Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 19. Mexico Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 20. Mexico Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 21. Mexico Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 22. Mexico Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 23. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 24. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 25. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 26. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 27. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 28. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
Table 29. Germany Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 30. Germany Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 31. Germany Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 32. Germany Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 33. Germany Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 34. France Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 35. France Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 36. France Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 37. France Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 38. France Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 39. Italy Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 40. Italy Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 41. Italy Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 42. Italy Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 43. Italy Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 44. UK Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 45. UK Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 46. UK Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 47. UK Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 48. UK Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 49. Russia Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 50. Russia Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 51. Russia Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 52. Russia Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 53. Russia Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 54. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 55. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 56. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 57. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 58. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 59. APAC: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 60. APAC: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 61. APAC: Customer Experience Management Market, Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 62. APAC: Customer Experience Management Market, Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 63. APAC: Customer Experience Management Market, Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 64. Asia Pacific: Customer Experience Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
Table 65. Australia Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 66. Australia Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 67. Australia Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 68. Australia Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 69. Australia Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 70. China Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 71. China Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 72. China Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 73. China Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 74. China Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 75. India Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 76. India Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 77. India Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 78. India Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 79. India Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 80. Japan Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 81. Japan Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 82. Japan Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 83. Japan Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 84. Japan Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 85. South Korea Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 86. South Korea Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 87. South Korea Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 88. South Korea Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 89. South Korea Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 90. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 91. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 92. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 93. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 94. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 95. Middle East and Africa: Customer Experience Management Market, Revenue
LIST OF FIGURES
The List of Companies - Customer Experience Management Market
1. Adobe
2. Avaya Inc.
3. IBM Corporation
4. NICE Ltd.
5. Oracle Corporation
6. SAP SE
7. Verint Systems, Inc.
8. Zendesk
9. SAS Institute Inc.
10. Salesforce.com, inc.