An interactive voice response (IVR) is a software solution which accepts an arrangement of touch tone keypad selection and voice telephone input in order to provide suitable responses in the form of voice, call back, fax, email, or any other media. Usually these IVR are fragments of a larger applications that also comprise of database access. Using computer telephony Integration (CTI), IVR applications can hand off a call to a human being who can view data related to the caller at a display.
MARKET DYNAMICS
The Interactive Voice Response (IVR) market is anticipated to grow in the forecast period owing to driving factors such rising adoption of cloud based solutions and increased instances of advanced technology integration across myriad industry verticals. The market is likely to showcase opportunities for the untapped markets and growing awareness among patients.
MARKET SCOPE
The "Global Interactive Voice Response (IVR) Market Analysis to 2028" is a specialized and in-depth study of the Interactive Voice Response (IVR) industry with a special focus on the global market trend analysis. The report aims to provide an overview of Interactive Voice Response (IVR) market with detailed market segmentation by type, deployment type, component, end-user, industry vertical and geography. The global Interactive Voice Response (IVR) market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading Interactive Voice Response (IVR) market players and offers key trends and opportunities in the market.
MARKET SEGMENTATION
The global Interactive Voice Response (IVR) market is segmented on the basis of type, deployment type, component, end user, industry vertical. Based type, the market is segmented as Touch-tone Based, Speed Based. On the basis of the deployment type the market is segmented as on-cloud and on-premises. On the basis of the component the market is segmented as Solution (Call Routing, Outbound, and Self-Service), Service (Managed Services, Professional Service). The market on the basis of the end user is classified as Large Enterprises, Small & Medium Enterprises. On the basis of the Industry Vertical the market is segmented as BFSI, Healthcare, Telecom, Media & Entertainment, Retail & E-commerce, Transport & Logistics, Government, and Others.
TABLE OF CONTENTS
LIST OF TABLES
LIST OF FIGURES
The List of Companies
1. 8X8, Inc.
2. Aspect Software Parent, Inc.
3. AT&T Inc.
4. Avaya Inc.
5. Cisco Systems, Inc.
6. Convergys Corporation
7. Genesys Telecommunication Laboratories, Inc.
8. Nuance Communications, Inc.
9. Verizon Communications Inc.
10. West Corporation
1. 8X8, Inc.
2. Aspect Software Parent, Inc.
3. AT&T Inc.
4. Avaya Inc.
5. Cisco Systems, Inc.
6. Convergys Corporation
7. Genesys Telecommunication Laboratories, Inc.
8. Nuance Communications, Inc.
9. Verizon Communications Inc.
10. West Corporation