The MEA digital business support system market is expected to grow from US$ 163.84 million in 2019 to US$ 340.73 million by 2027; it is estimated to grow at a CAGR of 9.8% from 2020 to 2027.
The urge for continuous innovation by digital business support system (BSS) vendors is bolstering the MEA digital business support system market. Vendors operating in the market need to continuously innovate and bring a comprehensive solution. This can be achieved by increasing investments in research and development (R&D) and mergers and acquisitions (M&A). With M&A, vendors can extend their offerings across the value chain and enhance their technological capabilities. They can also develop and expand their digital BSS suite. To differentiate themselves from their competitors, vendors should consider adding functionality. They must try to anticipate future trends beforehand. For instance, artificial intelligence (AI) and advanced analytics can be the potential focal point of vendors operating in the market. Offering an end-to-end suite would increase efficiency and reduce complexity for telcos, and therefore, create a value proposition for vendors. Digital business support system market in MEA is highly competitive and number of small and mid-size vendors are entering the market. To effectively capture larger market share, digital BSS vendors are continuously improving and innovating their products offerings, which would drive the MEA digital business support system market during the forecast period.
Countries in MEA, especially Turkey and South Africa, are adversely affected due to the COVID-19 outbreak. The region comprises many growing economies, such as the UAE, that are prospective markets for CSPs owing to the huge presence of diverse telecom customer base. During lockdown, the people are rigorously using communication channel, as they were locked in their homes. Thus, the adoption of OTT platforms, video communication, and other platforms has experienced a constant surge. This surge has offered lucrative opportunities for the digital BSS providers to offer fascinating services to their customers. The global COVID-19 pandemic had significant effects on global economies, but the Middle East is anticipated to be impacted as there is already pressure on economy of various oil-based countries due to falling oil prices. In addition, the factory lockdowns, business shutdowns, and travel bans are further aggravating the economic problems of the countries in the MEA. However, the estimated impact in the economic condition of MEA and impact of COVID-19 outbreak on the growth of various industries in the region are expected to bolster the growth of the MEA digital business support system market in 2021.
Based on component, the services segment led the MEA digital business support system market in 2019. Services comprise professional and managed services offered by digital BSS vendors to the end users over and above the solutions. These services are the facilitators for easy and smooth implementation of digital BSS solutions. Services offered by vendors differentiate them from their competitors. Therefore, vendors operating in the market invest time and effort in building the more efficient services so that they can expand their presence and strengthen their brand image among the current and potential end user segment. The advantages of services such as less cost, and easy and smooth implementation are increasing its demand, thereby driving the MEA digital business support system market.
The overall MEA digital business support system market size has been derived using both primary and secondary sources. To begin the research process, exhaustive secondary research has been conducted using internal and external sources to obtain qualitative and quantitative information related to the market. The process also serves the purpose of obtaining an overview and forecast for the MEA digital business support system market with respect to all the segments pertaining to the region. Also, multiple primary interviews have been conducted with industry participants and commentators to validate the data, as well as to gain more analytical insights into the topic. Participants of this process include industry experts such as VPs, business development managers, market intelligence managers, and national sales managers, along with external consultants such as valuation experts, research analysts, and key opinion leaders, specializing in the MEA digital business support system market. Accenture; Alepo; Amdocs Limited; BearingPoint; Capgemini SE; Comarch SA; Comviva; CSG Systems International, Inc.; Huawei Technologies Co., Ltd.; IBM Corporation; Infosys Ltd.; MIND CTI; NetCracker Technology Corporation; Nokia Corporation; Optiva Inc.; Oracle Corporation; Sigma Software; Sterlite Tech; Tata Consultancy Services Limited; Telefonaktiebolaget LM Ericsson; and ZTE Corporation are among the players operating in the market.